The company, previously in outsourcing for most of its core processes, was requested to review its administrative set up, as a consequence of the termination of its main outsourcing contract. Constraints on budget and a work in progress for the definition of its medium term strategy have brought the company to require an assessment of its operating model
The goal was to review the outsourcing strategy of the company, considering the options in the market, also analysing the impact of the re-insourcing, if no new outsourcing options were shown off.
We have analysed all department activities and IT tools, running a full risk assessment.
Object of the assessment has been
i) the organisation
ii) the job description
iii) the third party vendors contracts, including logistics and Real estate lease contracts.
We have recommended measures addressing the need of mitigating IT risks and other operational risks,
Cost sustainability was also verified, with recommendations for contract re-negotiation and resources rightsizing.
In addition we have evaluated the opportunities to improve the automation and coverage of manual processes by modules of the core application in use, adopting new modules, if available. This task was performed through interviews with Directors of other similar companies.